Open Technology :: Terms & Conditions

Terms & Conditions

Payment

OpenTech offers the following payment options :

Credit Card (Visa (2% surcharge), Mastercard (2% surcharge))
Paypal (3.95% surcharge)
Bank Transfer or Direct Deposit
Australia Post Money Order

Payment is required before your order can be filled and delivered to you, unless you have a Credit Account with OpenTech.

Return Policy

OpenTech has a 7 day product return policy. All inward freight will be the responsibility of the sender. OpenTech will not cover the cost of inward freight.

To return a product, please contact Returns Department at services@opentech.com.au to obtain a Return Authorisation Number. RA numbers for warranty and credit returns are valid for 14 working days only. Returns will not be accepted without a valid RA number.

Once an RA has been raised you will be advised this and also the return address. Return the product to the return address provieded, with the RA number clearly written on a sticky label on the outside of the shipping carton (do not write directly onto the carton). All products returned for credit must be in pristine, unopened condition with all seals intact.

OpenTech recommends returns be sent by registered or certified mail or a reliable courier. OpenTech accepts no responsibility for loss or damage occurring in transit or return.

Any refunds will be paid when goods returned have been receipted in our warehouse and inspected.

Once the return is inspected and completed, a direct deposit into your nominated bank account for the refund amount excluding any restocking fees, freight or other costs will be made.

Should an OpenTech product be received which is dead on arrival, the OpenTech Returns Department must be notified, either by phone or fax, within 14 working days of delivery. Proof of identity is required and should be faxed to OpenTech.

If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100 plus any return freight.

There is no charge for repairing products covered by warranty, but the inward freight on return is the customerís responsibility.

All software products are covered by 7 day warranty from the date of purchase by the end-user. The customers should be aware that any failure of software products due to misuse of the product or hard disk failure is not covered by warranty.

Please contact the Returns Department and advise the date of purchase, the OpenTech order number and the serial number of the product. You can contact us at services@opentech.com.au.