If you can't find the information you need, feel free to contact
OpenTech's Customer Service.
HowTo
My Account
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1.
How do I view the status of my order?
Login into your account and click the 'Order History' link located under the 'Your Cart'
section on your right. This will bring you to a page with the list of your most recent orders.
Click the order number link to display your order details & status.
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2.
How do I update my account information or shipping details?
Login into your account and click the 'Modify Profile' link located under the 'Your Cart'
section on your right. Edit your account details and click 'Submit' to commit the changes.
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Payment
Privacy
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1.
What is your Privacy Policy
OpenTech complies with the National Privacy Principles and the Privacy Act.
Any and all information collected at this site will be kept strictly confidential and will
not be sold, rented, loaned, or otherwise voluntarily disclosed to any person or company.
Any information you allow OpenTech to collect will be held with the utmost care, and will
not be used by us or any third party authorised by us in ways that you have not consented.
Click here for our complete privacy policy
Returns
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1.
What is OpenTech's returns policy?
OpenTech has a 7 day product return policy. All inward freight will be the responsibility
of the sender. OpenTech will not cover the cost of inward freight.
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2.
How do I return a product
Contact Returns Department at services@opentech.com.au to obtain a
Return Authorisation Number. RA numbers for warranty and credit returns are valid for 14
working days only. Returns will not be accepted without a valid RA number.
Once an RA has been raised you will be advised this and also the return address. Return
the product to the return address provieded, with the RA number clearly written on a
sticky label on the outside of the shipping carton (do not write directly onto the carton).
All products returned for credit must be in pristine, unopened condition with all
seals intact.
OpenTech recommends returns be sent by registered or certified mail or a reliable courier.
OpenTech accepts no responsibility for loss or damage occurring in transit or return.
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3.
How long does it take for returns to be processed
Any refunds will be paid when goods returned have been receipted
in our warehouse and inspected.
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4.
How will I be refunded
Once the return is inspected and completed, a direct deposit into your nominated bank
account for the refund amount excluding any restocking fees, freight or other costs will be made.
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5.
What are “No Return” products
Special Conditions Products supplied on a "No Return" basis cannot be returned to
OpenTech unless the product is faulty within the warranties imposed by statute and
which cannot be excluded by agreement. Products sold on the "No Returns" basis
include: Computer Software and games.
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6.
Dead On Arrival Products (DOA)
Should an OpenTech product be received which is dead on arrival, the OpenTech Returns
Department must be notified, either by phone or fax, within 14 working days of delivery.
Proof of identity is required and should be faxed to OpenTech.
If a product returned as "dead on arrival" is found not to be faulty, you (the customer)
will be charged a no-fault fee of $100 plus any return freight.
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7.
What are OpenTech’s return policy for products under warranty?
There is no charge for repairing products covered by warranty, but the inward freight
on return is the customer’s responsibility.
All software products are covered by 7 day warranty from the date of purchase by the
end-user. The customers should be aware that any failure of software products due to
misuse of the product or hard disk failure is not covered by warranty.
Please contact the Returns Department and advise the date of purchase, the OpenTech
order number and the serial number of the product. You can contact us at
services@opentech.com.au.
Shipping
